Returns Policy

What’s your refund policy?

We are happy to refund any item if it is defective, within 7 days of delivery. 

Please note, if you are requesting a refund based on an issue with condition we kindly ask you to provide a photo in order for us to best advise a suitable resolution.

If you return an item to us and request a refund due to an error on our part we will be happy to pay for the postage cost to return it to us.

 

If you feel as though you've received an item that is below our usual standards, please contact our Customer Service Team who will resolve the issue for you - please ensure that include your order number in all correspondence.

If you would like to discuss a refund claim please contact us at [email protected]

 

Return address

Returns are processed at our head office in Cape Town:

27 Caledon Street
Cape Town 7925